Customer Support and Product Warranty
Gallantry Technologies is in the business of building relationships
with our valued customers. Providing superior customer support is
our priority.
Customers and partners can obtain product and technical information
24 hours a day, seven days a week.
Online Technical Support
Technical support for the GallantWEB can be found online under
User's Guide, FAQs, Technical Notes and Download in this section.
E-mail Support
If you still cannot find the answer to your question or the solution
to your problem online, please send us an e-mail to support@gallantry.com
with your comments or questions. E-mail questions will be answered
within 48 hours.
Telephone Technical Support
- Telephone Technical Support will be FREE for the first
90 days.
- After the first 90 days, each Telephone Technical Support
incident will be $75.
- You can talk to customer service representatives or technical
support representatives by calling (408) 232-0990 during the business
hours of 8:00 a.m. to 5:00 p.m., Pacific Time.
Product Warranty
Gallantry’s products are warranted against material and workmanship
defects for a period of one (1) year from the date of original purchase
by the end user. If a defect is discovered, Gallantry will repair
or replace the Product, subject to the terms and conditions of the
Product Warranty and Return Policy.
Software Upgrade Policy
In the event that Gallantry releases a new software version for
its products, end users will have the following options:
- End users who purchased a GallantWEB within 90 days of the new
software release will be given a FREE copy of the new software
upgrade. Proof of purchase will be required. Please contact our
Sales Department for more details by calling (408) 232-0990 or
e-mailing sales@gallantry.com.
- Existing GallantWEB end users who have had the product for more
than 90 days will receive a special discounted rate on the new
software upgrade. Please contact our Sales Department for more
details by calling (408) 232-0990 or e-mailing sales@gallantry.com.
Technical Support Policy
Gallantry will provide technical support for the initial installation
and setup of the GallantWEB. Technical support will be limited to
the features listed in the product brochure, data sheet and packaging.
Limited third party software/product configuration support can
be provided by Gallantry at a rate of $250 per hour.
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