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Frequently Asked Questions General Technical Questions General Configuration Questions WEB related questions
Email related question
DNS related questions
VPN related questions
File Sharing/FTP related questions
Firewall/NAT related questions
Administration related questions GallantSentry™ related questions
Other questions
The GallantWEB is a server appliance that provides multiple functionalities from virus protection, virtual private network, email hosting to firewall, Web hosting, routing, file sharing and much more. More detailed information is available at http://www.gallantry.com/products/gallantweb/index.html. You can buy the GallantWEB from our distributors and resellers or you can make an online purchase at http://www.gallantry.com/buy/index.html. What is new about the GallantWEB GW400? The GallantWEB GW400 is the latest member of our GallantWEB product line. The new features include GallantSentry Anti-Virus service, IPSec VPN, PPTP VPN, Remote Email service, Web-based Email service, Remote Administration, Secure Shell and more. What is in the GallantWEB (hardware)? The GallantWEB itself is a custom designed unit based on Intel PC architecture. The GallantWEB is power by an Intel Celeron 633 processor on Intel 810E motherboard and comes with 64MB SDRAM with a capacity of 10GB IDE based hard drive. Since all components inside the GallantWEB are based on industry standards, it opens up to all upgrades options available in the market. What software runs on the GallantWEB? The current version of the
GallantWEB is based on Redhat 6.2 Linux Operating System while the version
1.xx and 2.xx of GallantWEB are based on FreeBSD UNIX Operating System. Depending on the type of Internet connection that you have, the setup process might vary from one to another. With the GallantWIZARD Web-based Graphic User Interface, we provide you an easy and user friendly interface to help you through the configuration process. Please refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s23 for complete instructions. Please refer to "How to set up multiple domains?" How to set up multiple domains? You can host one or more domains on the GallantWEB. The complete instructions are available at http://www.gallantry.com/support/docs/gw400_quick_start.html#s10. The GallantWEB support web publishing through Frontpage 2000 or FTP. You can refer to http://www.gallantry.com/support/pdf/setup_web.pdf for complete instruction. What login name and password should I use? By default the domain that you created in owned by the webmaster user, and for security reasons, the password for the webmaster is unknown, you need to first change the webmaster through the GallantWIZARD before you try to publish your Web pages. Refer http://www.gallantry.com/support/docs/gw400_quick_start.html#s83 on how to change the user's password on the GallantWEB. The html documents for your primary domain are usually located on the /home/webmaster/ftpdocs/*domainname*/www/htdocs/ folder in your GallantWEB. Other domains you added onto the GallantWEB (multiple domains) arelocated at /home/*username*/ftpdocs/*domainname*/www/htdocs/ . (*username* is the domain administrator that you assigned to when you create the domain, you are unable to change the domain administrator without first deleting the domain.) Depending on the type of email service that you have, the configurations may vary from one to another. Please refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s5 for complete instruction. What type of email service I can use? The GallantWEB can support six distinct type of email service depending on your needs and requirements. Please refer to for complete description and requirement for each email service type at http://www.gallantry.com/support/docs/gw400_quick_start.html#s5. What are the requirements for email service? Please refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s5. DNS is short for Domain Name Service, basically is it an Internet service that translate an easy to remember domain name into the IP address of the server. Please refer to "How to set up multiple domains?" Where should I register my domain? You can register your domain name with Network Solutions or any Domain Registrar available in your area. Theoretically, you can host your own DNS on your GallantWEB but according to regulations, you need at least two DNS servers running 24/7 to provide DNS service. You can however host your DNS on third party servers and have them pointing your domain to your GallantWEB. Gallantry does provide the DNS hosting for our customers. Please refer to http://www.gallantry.com/products/gallantipzip/index.html for details. VPN is short for Virtual Private Network, where it allows an authorized user to connect to your network from anywhere via Internet using an encryption technology. VPN would allow users to work from anywhere and have access to the resources on your Local Area Network as if he or she were in the office. What types of VPN are available on GallantWEB? The GallantWEB provide two types of VPN service base on IPSec protocol and PPTP protocol (Microsoft VPN). How many users can access the GallantWEB VPN at the same time? The number of user is limited only by the Internet bandwidth that you have and the IP address range you have, the GallantWEB itself do not constraint the number of users. Is the GallantWEB VPN compatible to my existing XXXX VPN infrastructure? The GallantWEB have not been fully tested against all VPN solutions in the market. We are constantly working on the compatibility verification but we can help you if you send us an email at support@gallantry.com. How do I set up VPN for my traveling employees? For traveling employees, we would suggest PPTP VPN service. Refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s134 for details. How do it set up VPN to link my remote office to my main office? We suggest that you have two GallantWEBs on both offices to utilize the IPSec VPN. The instruction is available at http://www.gallantry.com/support/docs/gw400_quick_start.html#s132.
Please refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s7. How do I set up file sharing for my employees working from home? Please refer to "How do I set up VPN for my traveling employees?" in the VPN section. Each user on the GallantWEB is given FTP access based on their user name and password. You can control the FTP service from the GallantWIZARD (Service Selection) itself to determine the level of FTP service that you want. Firewall is a service that blocks unauthorized traffic from going to or coming out of a networked machine. How does GallantWEB's firewall work? The GallantWEB firewall is a passive firewall based of packet filtering and IP blocking techniques. Some applications that require a dynamic connectivity may not work with the GallantWEB firewall. I have a Web/email server behind the GallantWEB server, how to I configure the GallantWEB to work with my server(s)? You can redirect the specific traffic using the NAT service on the GallantWEB. You can refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s14 for a complete reference. How can I do remote administration? You can remotely configure and control the GallantWEB via the GallantWIZARD through a SSL encrypted session. Refer to http://www.gallantry.com/support/docs/gw400_quick_start.html#s12 for details. The GallantWEB also provides Secured Shell (SSH) for more advanced users to manipulate the GallantWEB. Where can I find the system log files? The GallantWEB system log files are located at /var/log/ folder, all log files are automatically rotated and kept on the system for seven days. GallantSentry is an anti-virus service provided through the GallantWEB. It provides email protections to all emails to our subscribers with multiple anti-virus software that are constantly updated. The GallantSentry works in a way that is invisible to the subscribers by redirecting all incoming email through anti-virus servers and then provides the safe/cleaned email to the recipient. Once a virus is caught, our anti-virus software cleans or contains the virus and gives the sender and recipient an alert. What anti-virus engines used by GallantSentry? The anti-virus software includes Trend Micro's Interscan Viruswall, McAfee's VirusScan, Symantec's Norton Anti-Virus for Gateway and Sophos' Sweep. How to I configure the GallantSentry Service? You need to enroll in the GallantSentry Service at http://www.gallantsentry.com/ and follow the instructions at http://www.gallantry.com/support/docs/gw400_quick_start.html#s57 to enable the GallantSentry Service. Where can I get more information regarding the GallantSentry Service? http://www.gallantry.com/solutions/gw_antivirus.html Can it upgrade my GallantWEB 2.0x to GallantWEB 3.0? Temporarily no, but we are working on it. |
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